Shipping Policy

1. Order Processing
Orders are processed within 1-2 business days (excluding weekends and holidays) from our Hong Kong warehouse. Processing may extend to 3 days during sales events.

2. Shipping Methods
We offer:

• Standard (10-20 business days)
• Express (5-10 business days)
• Priority (2-5 business days)
  Available methods vary by destination.

3. Shipping Costs
Costs calculated based on:

• Product weight/size
• Destination
• Shipping method
  Final cost shown at checkout.

4. Delivery Areas
We ship worldwide to 150+ countries. Remote areas may have limited options or extra fees.

5. Order Tracking
Tracking numbers provided via email once orders ship. Monitor your package in real-time through our website.

6. Delivery Time
Starts from shipment date:

• Asia: 3-7 days
• Europe/N America: 7-14 days
• Other regions: 10-20 days
  These are estimates only.

7. Multiple Items
Items from one order may ship separately if availability differs. No extra shipping charges apply.

8. Address Requirements
Provide complete, accurate addresses. We’re not liable for delays/costs from incorrect information.

9. Customs & Duties
International customers responsible for:

• Import duties
• Taxes
• Customs clearance
  Check local regulations before ordering.

10. Shipping Restrictions
Cannot ship to PO boxes. Some countries restrict certain materials – check local laws.

11. Failed Delivery
Additional charges apply if delivery fails due to:

• Incorrect address
• Recipient unavailable
• Refusal to accept

12. Damage/Loss
Report within:

• 7 days (damage)
• 30 days (loss)
  We’ll investigate with carriers.