F&Q

1. Where is ULTIMACY LIMITED based?
We are a global online retailer headquartered in Hong Kong, shipping women’s fashion worldwide from our central warehouse.

2. What products do you offer?
We specialize in premium women’s clothing and shoes, focusing on quality craftsmanship and contemporary designs.

3. How long does shipping take?
Delivery times vary by destination:

• Standard: 10-20 business days
• Express: 5-10 business days
• Priority: 2-5 business days

4. What are your shipping costs?
Costs are calculated based on order weight, destination, and shipping method. Exact costs are shown at checkout.

5. Do you ship internationally?
Yes, we ship to over 150 countries worldwide. Some remote locations may have additional restrictions.

6. How can I track my order?
You’ll receive a tracking number via email once your order ships. Track your package through our website or the carrier’s platform.

7. What is your return policy?
We accept returns within 30 days for unworn items with original tags. Final sale items are not returnable.

8. How do I know my correct size?
Refer to our detailed size guide for each product. We provide measurements in both inches and centimeters for accurate fitting.

9. What payment methods do you accept?
We accept major credit cards, PayPal, and various local payment methods depending on your region.

10. Are there any import duties?
International customers are responsible for all customs duties, taxes, and import fees according to local regulations.

11. How do I contact customer service?
Email us at [email protected]. We respond within 24 hours during business days.

12. Can I modify my order?
Contact us immediately within 6 hours of ordering. Changes cannot be guaranteed once order processing begins.

13. What if my item is damaged?
Report damaged items within 7 days of delivery with photos. We’ll arrange a replacement or refund.

14. Do you offer exchanges?
Yes, we offer size exchanges within 30 days, subject to stock availability.

15. How are your products packaged?
Items are carefully packaged in protective materials to ensure they arrive in perfect condition.

16. Where do you source your products?
We work with certified manufacturers and artisans globally, ensuring high quality and ethical production standards.

For additional questions, please contact: [email protected]
We’re here to help Monday-Friday, 9:00 AM-6:00 PM HKT.